FREQUENTLY ASKED QUESTIONS

Where can I find your products?

We sell our products in our Etsy Shop: Amaia Photo Props

 

DELIVERY

Do you ship worldwide?

Yes, we do! We ship worldwide from Poland.

 

How long does it take to receive my order?

Delivery time to European Union countries is 5-10 business days, rest of the World – 2-4 weeks.

The delivery time cannot be guaranteed, as it is only a calculated estimate.

 

How you will ship my package?

European Countries:

We ship using Poczta Polska - polish standard post service or DPD parcel service. It depends on weight, destination country and shipping cost. We ship by carrier we feel is the best to deliver your order.

Rest of the world:

We ship using Poczta Polska - polish standard post service.

Buyers from the United States, Canada, Australia and New Zealand - please note that your local postal services do not scan the tracking numbers of small parcels (letters) therefore for these countries no all shipments can be be tracked online.

When you are ordering bigger products (like beanbag backdrops), or more items in one order, then your parcel will be trackable. Please contact us for detailed information.

 

RETURN/EXCHANGE

What is your return/exchange policy?

We gladly accept returns and exchanges:

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

The items must be unused for health/hygiene reasons in order for us to accept them.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns/exchanges for:

•    Custom or personalized orders

•    Digital downloads

 

Who is responsible for shipping charges?

When returning items the customer is responsible for all shipping charges.

 

SALES, COUPON CODES

Do you offer coupons, sales or special offers?

Yes, we do! And the only place that you are guaranteed to be informed of our secret sales, special offers and new products is our newsletter. Join now: LINK

How do I use a coupon code?

Visit our Etsy Shop LINK After adding items to your cart, click the "Apply shop coupon code" link at the bottom of this site to view your cart. Then you'll see a box where you may enter your coupon code.

 

SIZING

What is the size of your products?

Most of our items are designed to fit average sized newborn babies that are within the first  14 days of life.

Newborn:

Height: 17-21 in / 43-53,5 cm

Weight: 5-8 lbs / 2,3-3,6 kg

 

CONTACT

How can I contact you?

We are always delighted to hear from you! If you have any questions or comments, we will be happy to help! We are available by "Let's Chat" window, Etsy Shop, Email address or contact box here.

 We speak Polish, English, German and Spanish.

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PO BOX 69

58-400 Kamienna Góra Poland

Copyright © 2019 Amaia Photo Props